Privacy Policy

This Privacy Policy explains what information Riverside Automotive (“we,” “us”) collects through this website and how we use it. This is a general template and should be reviewed by qualified counsel before you rely on it.

Information we collect

• Contact details you provide — name, phone, email, and preferred contact method.
• Vehicle and service details — year, make, model, mileage, symptoms, and (optionally) VIN or plate that you choose to share.
• Files you upload — optional photos, videos, or documents attached to a request.
• Basic technical data — if privacy-conscious analytics are enabled, aggregated page views and performance data with no advertising cookies.
• Referral context — the page you arrived from and campaign parameters (UTM), where available, to understand how people find us.

How we use it

• To respond to your appointment, estimate, fleet, or contact request.
• To confirm and schedule service and communicate about your vehicle.
• To improve the website and our service.
• To send reminders or offers only if you separately opt in.

Spam protection

We use Cloudflare Turnstile to protect our forms from abuse. Turnstile may process limited technical signals from your browser to verify you are a real person. It does not track you across sites for advertising.

Service providers

We may share the information you submit with tools that help us operate — for example, our website host (Cloudflare), an email delivery provider used to route your request to the shop, and, if enabled, our scheduling or shop-management platform. We do not sell your personal information.

Text messages

If you opt in to text messages, we will use your number only for the purposes you consented to. Message and data rates may apply, and you can reply STOP to opt out at any time. Consent to texts is never required to receive service.

Financing

We do not collect financing applications, Social Security numbers, or bank details on this website. Any financing offered would be handled directly and securely by an approved third-party provider under its own terms.

Maps & embedded content

Our map loads only when you choose to open it, which limits third-party tracking. When you open it or follow an external link, that provider’s own privacy practices apply.

Data retention

We keep request information and uploads only as long as needed to serve you and for reasonable business and legal recordkeeping, then dispose of it. If you would like your information removed, contact us using the details below.

Your choices

• You can decline to provide optional fields.
• You can opt out of text or marketing messages at any time.
• You can ask us what information we hold about you or request its deletion.

Security

We take reasonable measures to protect the information you share, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Contact

Questions about this policy? Call us at (910) 754-5228 or visit us at 996 Whiteville Rd NW, Shallotte, NC 28470.